Where Customer Experience is Advancing in Government

Featuring: Ruby Burrell, Chief Strategic Officer, Social Security Administration Martha Dorris, Director of the Office of Strategic Programs, Federal Acquisition … Sourced through Scoop.it from: http://www.youtube.com See on Scoop.it – Customer Experience vgmoreno… Sigue leyendo

5 Things That Are Killing Your Customer Experience – Forbes

Forbes 5 Things That Are Killing Your Customer Experience Forbes Companies have a bad habit of treating customers like a flakey guy would treat a girl he didn’t care about. Sourced through Scoop.it… Sigue leyendo

Customer Experience is the New Competitive Battleground in B2B

One of the most widely-discussed topics in marketing circles over the past few years has been the growing importance of providing outstanding customer experiences and managing customer experiences ef…… Sourced through Scoop.it from:… Sigue leyendo

Amazon vale mucho más que Walmart

El valor de mercado del gigante minorista en Internet ronda los 260,000 mdd; Walmart debe esforzarse más en lo digital para alcanzar a Amazon. Sourced through Scoop.it from: http://www.cnnexpansion.com See on Scoop.it –… Sigue leyendo

¿Cuáles son los requisitos del emprendedor promedio? | Empleo y … – Diario Gestión

Si tienes entre 25 y 34 años, formación universitaria y algún posgrado, no es la primera vez que pones en marcha un negocio y además, has trabajado por cuenta ajena, cumples con los… Sigue leyendo

La personalidad vale una carrera

En 1977, Tom Peters, el gurú estadounidense de la gestión empresarial, aconsejo a los profesionales construir su marca personal con las armas del marketing que utilizaban las enseñas comerciales para atraer a los… Sigue leyendo

10 Practical tools to help you start your video marketing campaigns

Como tener un Use these tools to get started with Video MarketingVideos are all the rage in marketing today – they’re not based on heavy files anymore, they’re attractive and can help brands… Sigue leyendo

UK Banks are failing to satisfy Mobile customers

UK Banks are failing to satisfy Mobile customers. Sourced through Scoop.it from: http://www.appforesight.com See on Scoop.it – Customer relations

How to Use Patient Experience Ratings to Prioritize Your Hospital’s Improvement Initiatives

Patient experience (PX) has become an important topic for US hospitals. The Centers for Medicare & Medicaid Services (CMS) will be using patient feedback about their care as part of their reimbursement plan… Sigue leyendo

What Does The Chief Customer Officer Really Do? – Forbes – Forbes

When you hear the label “number cruncher” applied to a person, what picture comes to mind? Depending on your background and your age, a few different images might instantly appear. It could be… Sigue leyendo