The Art of Competitive Intelligence in a Connected World

Competitive intelligence spans everything from how your competitors are building relationships on Twitter to the multichannel methods they use to retain customers. Sourced through Scoop.it from: http://www.cmswire.com Puedes sucumbir por el empacho de… Sigue leyendo

30 Customer Experience Experts Reveal the Top Ways Customer Analytics Can Improve an Organization’s Bottom Line

Many enterprises are taking advantage of customer analytics to create a powerful, personalized customer experience and improve their bottom line. Sourced through Scoop.it from: http://www.ngdata.com See on Scoop.it – Customer relations

Bernie Sanders Blasts FDA Commish Nominee Califf on Drug Reimportation

Senator Bernie Sanders laid into FDA Commissioner nominee Robert Califf during yesterday’s Senate hearing. Sourced through Scoop.it from: pharmamkting.blogspot.fr See on Scoop.it – Customer Experience vgmoreno

Los mejores proyectos de ‘smart cities’ de España y Portugal

En el marco del evento startup4cities 2015, que se ha celebrado estos días en L’Hospitalet de Llobregat, la Red Española de Ciudades Inteligentes (que comprende nada menos que 65 municipios) y su homóloga… Sigue leyendo

Google’s new Search Quality Guidelines

A must-read for anyone responsible for SEO or Content Marketing Importance: ★★★★★ For all Webmasters, SEO Consultants, Content Producers and Web Designers Recommended link: Google’s new Search Quality Rating Guideline Yesterday (November 19th…… Sigue leyendo

Cultura maker: 5 claves para comprender el DIY tecnológico

La tecnología creativa y basada en el DIY o Do It Yourself (hazlo tú mismo) se está convirtiendo en mucho más que una tendencia: estamos ante un fenómeno de tal envergadura que hay… Sigue leyendo

Driving Customer Action with Content Marketing

Content marketing’s meteoric rise over the last few years has left B2B marketers facing increased expectations related to content ROI. Sourced through Scoop.it from: http://www.cmswire.com See on Scoop.it – Customer Experience vgmoreno

11 consumer trends that will change the way you do business in the next 5 years

Thanks to the proliferation of high-tech consumer services like Uber and Apple Pay, the business world is trending toward improving customer experiences using automated technologies. Sourced through Scoop.it from: mashable.com See on Scoop.it… Sigue leyendo

What has Customer Experience got to do with me, the Chief Information Officer? | CustomerThink

What has Customer Experience got to do with me, the Chief Information Officer? http://t.co/vN8Yi8MrXx Sourced through Scoop.it from: customerthink.com See on Scoop.it – Customer Experience vgmoreno

4 tips to foster a company culture of innovation

This article is part of DBA, a series on Mashable about running a business that features insights from leaders in entrepreneurship, venture capital and management. There’s a lot of science behind why change… Sigue leyendo