Q/A: Telefonica’s Road to “Localized” Customer Experience – Nearshore Americas

See on Scoop.itCustomer Experience vgmoreno

Q/A: Telefonica’s Road to “Localized” Customer Experience Nearshore Americas To better serve its customers, Telefonica decided to buck the trend of centralizing support operations and moved to localize the customer experience by operating call…

See on www.nearshoreamericas.com

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