INFOGRAPHIC: Using Big Data to Improve Contact Center Operations – Multichannel Merchant

See on Scoop.itCustomer Experience vgmoreno

While big data might seem like it generally falls into the silo of the marketing department, more and more merchants are finding out that not only is it just as beneficial in the contact center, but it could also give you an edge against your…

See on multichannelmerchant.com

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