Customer Experience Mapping &

See on Scoop.itCustomer Experience vgmoreno

See also: & Service Blueprinting What follows is my approach to customer experience mapping. I’m not saying it’s perfect – or easy, and I am most certainly saying it doesn’t and can’t exist in …

Vicente G. Moreno‘s insight:

Otro interesante mapa de Experiencia de Cliente.

See on desonance.wordpress.com